11000 Terms & Conditions — Complete Guide to Using the Platform

These Terms & Conditions govern the 11000 platform (11000.biz) and applies to the use of all its services. By registering on 11000 or using the platform, you are automatically deemed to have accepted these Terms & Conditions.

11000 is an online betting and gaming platform operating under an international gaming licence. Our goal is to provide every user with a safe, transparent, and enjoyable gaming experience.

11000 reserves the right to update these terms and conditions. Users will be notified of significant changes via email or through the platform.

To open an account with 11000, you must register with accurate and complete information. Registering with false details may result in account termination and forfeiture of deposited funds.

Information required for registration:

• Full Name (as per National ID)
• Valid Bangladeshi mobile number
• Correct date of birth (for 18+ verification)
• Valid email address

KYC Verification:

Prior to your first large withdrawal, or upon request by 11000, you may be required to submit a copy of your National ID or passport. All such information is stored with complete security.

To use the 11000 platform, users must meet the following eligibility criteria:

• Age: Users must be at least 18 years of age at the time of registration.
• Mental Capacity: Participation must be entirely voluntary and with full mental capacity.
• No Legal Restrictions: Online betting is not legally prohibited in your area of residence.

If it is later established that a user was underage at the time of registration, their account will be immediately suspended and all associated transactions will be deemed void.

11000 supports deposits and withdrawals via Bangladesh's most popular mobile payment methods — bKash, Nagad, and Rocket.

Deposit Rules:

• Minimum Deposit: ৳200
• Maximum single deposit: Varies by VIP tier
• Deposits must be made exclusively from your own payment account
• Deposits from third parties will not be accepted

Withdrawal Rules:

• Minimum Withdrawal: ৳500
• Maximum daily withdrawal: Varies by VIP tier (Silver: ৳50,000 — Diamond: Unlimited)
• Withdrawals can only be made using the same method used for the deposit
• Processing is typically completed within 5–30 minutes
• Without KYC verification, your first large withdrawal may be delayed

11000 offers a variety of bonuses and promotions. Each bonus comes with its own specific terms and conditions that must be met.

Welcome Bonus:

New members receive a Welcome Bonus on their first deposit. To qualify, the first deposit must be made within 7 days of registration.

Wagering Requirement:

• Each bonus comes with a specified wagering multiplier (typically 10x–30x).
• Bonus funds must be wagered before any withdrawal can be made.
• Wagering requirements can be met through Sports Betting, though certain games may be excluded.
• The wagering fulfilment period is generally 30 days

Grounds for Bonus Cancellation:

• Depositing using a payment method that does not belong to you.
• Claiming bonuses from multiple accounts
• Following a betting pattern that violates the Terms & Conditions.

The following rules apply to participation in Sports Betting, Live Casino, and lottery on 11000.

Sports Betting:

• Once confirmed, a bet cannot be changed or cancelled
• Bets will be refunded if a match is cancelled
• If incorrect odds are displayed due to a technical error, 11000 reserves the right to void the affected bets
• Scores and results will be determined based on data from the relevant international governing bodies.

Live Casino:

• If a game round concludes during a disconnection, the result of that round will stand as final.
• Windfalls resulting from a system error will be paid only after a thorough investigation

The following activities are strictly prohibited on the 11000 platform. Violations may result in account termination and legal action.

• Multiple Accounts: Opening multiple accounts under the same identity is strictly prohibited.
• Bonus Abuse: Creating artificial betting patterns to meet bonus wagering requirements
• Fraud: Using software, bots, or any other method to artificially manipulate games.
• Money Laundering: Using the platform to process funds from illegal sources
• Third-Party Accounts: Betting through another person's account, or allowing others to bet through yours.
• Hacking: Attempting unauthorized access to the system
• Referral Without Consent: Claiming referral bonuses using false information

11000 reserves the right to suspend or terminate an account without prior notice under the following circumstances.

Grounds for Account Termination:

• Serious Breach of Terms & Conditions
• Providing false or incorrect registration information
• Participation in Prohibited Activities
• Failure to cooperate with the KYC verification process
• Extended period of inactivity (12 months)

Voluntary Account Closure:

Any member may request account closure at any time. Any remaining balance will be settled before the account is closed. Re-registration will be required to open a new account.

11000 treats the protection of users' personal data as a top priority. We never sell your information to third parties.

• All data is secured with SSL 256-bit encryption
• Payment information is stored in compliance with PCI DSS standards
• Your data is used solely for the purpose of improving our services.
• Information may be disclosed to authorities when required by law

For more details, visit our Privacy Policy Read.

11000 is committed to Responsible Gaming. We want our platform to stay fun — not become a source of problems in anyone's life.

Our Responsible Gaming features:

• Deposit Limits: Set daily, weekly, or monthly limits
• Self-Exclusion: Exclude yourself from the platform for a set period of time
• Cooling-Off Period: Take a break ranging from 24 hours up to 90 days
• Reality Check: Receive regular notifications on how long you've been playing.

Any disputes or complaints are handled by 11000 through the following process.

How to File a Complaint:

1. First, reach out via Live Chat or email (support@11000.biz) for more details
2. An initial response will be provided within 48 hours of receiving a complaint
3. Complex issues will be resolved within a maximum of 7 business days
4. If you are not satisfied with our resolution, you may escalate your complaint to an international gaming arbitration body.

In the event of a dispute over betting results, the official data from the relevant international sports authority will be treated as final.

11000 reserves the right to modify these terms and conditions, in part or in full, at any time.

Notice of Changes:

• At least 7 days' notice will be given before any significant changes take effect.
• Minor changes may be made without prior notice.
• Continued use of the platform after changes have been made will be considered acceptance of the updated terms.

Contact Address:

If you have any questions about our terms and conditions, please get in touch with us:

• Email: support@11000.biz
• Live Chat: Click the icon at the bottom-right of the platform
• Available: 7 days a week, 24 hours a day