11000 FAQ — Answers to All Your Questions

To register on 11000, you must be at least 18 years of age required. Account creation is strictly prohibited for anyone under 18. Any attempt to falsify your age will result in permanent account closure.

No. On 11000, each individual Only one account per person. Attempting to open multiple accounts may result in all accounts being suspended and funds forfeited. To learn more, Terms & Conditions Read more.

KYC (Know Your Customer) is an identity verification process. You don't need KYC to start playing. However, Large Withdrawal or if an account verification request is made, you will need to submit a copy of your National ID. This is done solely to protect your funds.

Login page and click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Verify the OTP and set a new password — the entire process takes under 2 minutes.

For security purposes, your account will be temporarily locked for 30 minutes after 5 failed login attempts. Wait 30 minutes and try again, or use OTP login instead. If the issue persists, contact us via live chat.

You can add a new number from your Profile Settings. You'll need to verify via OTP sent to your old number. If your old number is no longer active, log in with your email and contact support with your KYC documents to request a number change.

Withdraw all your balance before closing your account. Then send an email to support. Alternatively, Responsible Gaming page to choose self-exclusion — this will temporarily or permanently suspend your account.

The minimum deposit amount on 11000 is ৳200. This makes it easy for players of any budget to get started. Maximum deposit limits may vary depending on the payment method.

Most withdrawal requests 5–30 minutes processed within. Bank transfers may take up to 24 hours. During peak hours (6 PM–12 AM), processing may take slightly longer.

Minimum Withdrawal Amount ৳500. Having your KYC verification completed before withdrawing will speed up the process. Wagering requirements must be met before withdrawing bonus funds.

First, wait 30 minutes. In most cases, the issue resolves automatically. If it doesn't, take note of your transaction reference number and contact us via live chat or support@11000.bizto email us. Most issues are resolved within 2 hours.

11000 does not charge any fees for deposits or withdrawals. However, your mobile banking operator (such as bKash or Nagad) may apply their own charges, which are beyond 11000's control.

Withdrawal for Security Reasons must go to the same payment account used for the deposit. This is an international requirement for anti-money laundering compliance. Exceptions require KYC verification.

No. To withdraw bonus funds, you must meet the specified wagering requirements. Each bonus has its own wagering requirement — for details, Bonus page View.

Yes. Log in every day to earn daily rewards. Every deposit also gives you the chance to claim a reload bonus. VIP members receive additional daily bonuses on top of that.

Yes. Through our referral program, refer a friend and earn a commission on their first deposit. Your friend will also receive a bonus on their first deposit. Find your referral link in your dashboard.

Bonus validity depends on the type of bonus. Welcome bonuses generally 7-Day to complete wagering. Daily bonuses are generally valid for 24 hours. Please read the terms and conditions for each bonus separately.

Cashback is paid as a percentage of your net weekly or monthly losses. The higher your VIP tier, the higher the cashback rate. Cashback is automatically credited to your account every Monday.

Yes. Free bets are offered during special tournaments or events, and free spins are available on new game launches. These offers are available for a limited time, so make sure to check regularly on the Bonus Page Check.

Yes. You can opt out of bonuses from your Account Settings. However, once a bonus has been accepted and wagering has begun, it cannot be cancelled. Please note that cancelling a bonus will also void all associated winnings.

Yes. While playing on 11000, In-Play & Live Betting available. Bet with real-time odds, live scores, and live statistics at your fingertips. Live streaming is also available for select matches.

Available in Live Casino Baccarat, Roulette, Blackjack, Teen Patti, Andar Bahar, Dragon Tiger and many more games. Play with real dealers via HD video streaming. A Bangla-language interface is available.

Minimum bet for Sports Betting ৳10 onwards. For casino games, the minimum varies by table or game. For lottery, you can participate from as little as ৳20.

Once a bet is confirmed, it generally cannot be cancelled. In some cases, a "Cash Out" option may be available within a set timeframe. If a match is cancelled or postponed, your stake will be automatically refunded.

11000 uses Decimal odds. For example, odds of 2.50 mean a ৳100 bet returns ৳250 in total (including your original ৳100 stake) — giving you a profit of ৳150. The higher the odds, the lower the probability of winning, but the greater the reward.

Lottery page and purchase a ticket for your preferred draw. 100+ draws take place every day. Results are published automatically, and any winnings are instantly credited to your account.

Go to the Security section in your Profile Settings and enable Two-Factor Authentication. Each time you log in, an OTP will be sent to your mobile. Keeping this enabled significantly improves your account security.

No 11000 staff member will ever ask for your password or OTP. Anyone who does is attempting to scam you. End the conversation immediately and report it to support@11000.biz.

Change your password immediately and notify us via live chat. Go to Profile Settings to view all active sessions and log out any unrecognised devices. If needed, contact support to temporarily lock your account.

No. 11000 never sells your personal information to third parties. Data may only be shared with regulatory authorities when required by law. Our Privacy Policy Read more.

Yes, 11000 operates under an international gaming licence. We adhere to international responsible gaming standards and conduct our operations with full transparency.

VIP points are earned automatically on every bet you place — the more you bet, the more points you earn. Additional points are available through deposits, referrals, and special events.

Diamond VIP members enjoy: the highest cashback rates, a dedicated personal account manager, priority withdrawal processing, a special birthday bonus, access to invite-only tournaments, and the highest betting limits.

VIP points are reviewed every 3 months. If the required points threshold is not maintained, your level may be downgraded. However, you can return to your previous level once you earn enough points again.

Yes. Once you accumulate enough points, they can be converted into bonus credits. Special rewards are also available from the Points Shop. Learn more On the VIP page View.

Yes. The official 11000 app is completely safe. Only Official App Page to download. APK files from third-party websites may pose a security risk.

Yes. Both the Android and iOS apps support Fingerprint and Face ID login. After your first regular login, enable biometric authentication from the app settings.

Go to App Settings > Notifications to individually enable or disable betting updates, bonus offers, and payment alerts. You can also manage these from your phone's system settings.

Some features may not work properly on older versions, and there may be security risks. You'll be notified of available updates when you open the app — update to enjoy the best experience.

The 11000 support team is here to help, free of charge. Email us at support@11000.biz or reach out via live chat. Responsible Gaming You'll also find a self-assessment tool on the page.

Self-Exclusion 6 months to 5 years can be applied. During this period, the account cannot be reopened. Your deposited funds will remain safe.

Enable Parental Controls on your device. Never share your password. Log out after each session. If you notice anything suspicious, contact support — we'll add an extra layer of security to your account.