We believe your personal data belongs to you. 11000 never sells your information or shares it without your consent. This policy clearly sets out what data we collect and why.
For a clear overview of the key points
11000 (www.11000.biz) is a trusted online betting and gaming platform in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy explains what information we collect when you use our website or app, how we use that information, and the steps we take to keep your data safe.
By using any 11000 service, you are deemed to have accepted this Privacy Policy. That said, we encourage you to read it carefully — because we believe transparency is the foundation of trust.
This Privacy Policy applies to all services provided by 11000 — including the website, mobile app, live chat support, and email communications.
11000 only collects the data strictly necessary to operate the platform, verify your identity, and improve our services.
| Data Type | When it's collected | Why it's needed |
|---|---|---|
| Name, date of birth | At registration | Identity verification & age confirmation |
| Mobile Number | Registration & OTP Verification | Account security & communications |
| Email Address | At registration | Notifications & Support |
| Payment information | At the time of deposit/withdrawal | Transaction processing |
| National ID / Passport | During KYC verification | Legal Compliance |
11000 uses the data it collects solely for the purposes listed below. We never use your data for unnecessary or unethical purposes.
11000 never sells your personal data. It may only be shared with select partners in limited, specific circumstances.
11000 follows the highest industry standards to protect your data. Our security team monitors for potential threats around the clock, 24 hours a day.
Cookies are small text files stored in your browser. 11000 uses cookies to enhance your experience on the platform.
Optional cookies can be disabled at any time through your browser settings, though some features may not function as intended.
As an 11000 user, you have full control over your personal data.
11000 is strictly for users aged 18 and above. We never knowingly collect data from anyone under the age of 18.
Age is verified at registration and identity is confirmed through the KYC process. If we become aware that data belonging to a minor has been collected, the account will be closed immediately and all associated data will be deleted.
11000 does not retain your data longer than necessary. Separate retention periods are defined for different types of information.
| Data Type | Retention Period |
|---|---|
| Account Information | For the duration of active account + 5 years |
| Transaction records | 7 years (as required by law) |
| KYC Documents | 5 years after account closure |
| Support Conversations | 3 years |
| Cookies Data | 30 days to 1 year |
| Marketing Data | Until consent is withdrawn |
After the specified retention period, your data is automatically and securely deleted or anonymised.
11000 may update this Privacy Policy from time to time. Changes may be made due to service updates, legal requirements, or technological improvements.
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